Complaints Procedure Documentation
The purpose of the complaints procedure is to provide an opportunity for students to resolve the problems or concerns they have. Where concerns relate to academic programmes, students should raise them through these procedures so that they can be resolved before the assessment stage.
Stage 1
The Stage 1 Complaints Form should be used when first submitting a formal complaint. At Stage 1 an Investigating Officer within your faculty will investigate your complaint. The Investigating Officer will be from a different part of the faculty and will have no prior knowledge of your case.
Stage 2
The Stage 2 Complaints Form should be submitted following the outcome at Stage 1, if you remain dissatisfied. A Student Conciliator, who is a member of University staff from outside of your faculty, with no prior knowledge of your case, will investigate your complaint.
Stage 3
The Stage 3 Complaints Form should be submitted following the completion of Stage 2. You can only submit a Stage 3 Complaint if either there is evidence that the procedures at stages 1 and 2 were not conducted in line with the regulations; or there is evidence that there were specific issues of the complaint which were raised during stage 1 and stage 2 which were not considered.
In all cases, please ensure that you have read the Student Complaints Procedure before you submit your complaint.